Ovid provides meaningful error messages and troubleshooting options throughout your search session.
Ovid displays a login failure notice if your login attempt is not successful.
Login failures occur due to one of the following conditions:
Note: User IDs and passwords are case-sensitive.
To remedy, try to log in again.
Contact Ovid Customer Support for continuous login errors.
Ovid sessions have a default time limit known as the idle time limit.
If you do not interact with the Ovid interface for a certain period of time, Ovid logs you off automatically, returns to the login page, and displays an error message.
Ovid's Idle Time limit prevents unnecessary use of an Ovid user license.
Idle Time Exceeded
Ovid displays a warning message to notify and remind you of the Idle Time Limit.
Ovid's default idle time limit is one hour and fifteen minutes. Contact your site administrator to change the idle time limit in your site.
You may recover your last session upon your next login if Ovid's Session Recovery has been enabled in your site.
If your search session times out or you close your browser, you may want to recover your work. With Ovid's Search Recovery enabled, Ovid displays a Restore Last Session dialog when you log in.
Click Yes, Restore Session to recover your work.
You must log back into Ovid within 72 hours to use this feature. If you log back in within 6 hours, you can recover your search strategy and results. If you log in between 6 and 72 hours after the original session, you can recover the search strategy only.
If you were using a PIN account, you must log into the PIN account again to recover your search.
You must use the same browser and device as the original session to use Search Recovery.
Contact your site administrator if you would like Search Recovery to be enabled in your site. You can't use the Search Recovery and Session Recovery features together.
If your search session times out, you may want to recover your work. With Ovid's Session Recovery enabled, Ovid opens a Session Recovery Page when you log in.
From this page, you may access the session you were previously working on or start a new session.
Contact your site administrator if you would like session recovery to be enabled in your site.
Either your organization does not have a subscription to the tool or you have not been given access to it.
If you need access to a tool, contact your site administrator. New users have admin access to all subscribed tools.
By default, new users have Admin access to all subscribed tools.
Check that JavaScript and third-party cookies are enabled in your browser settings. If this does not resolve the problem, contact Ovid Customer Support at [email protected].
Ovid error messages describe a session problem and suggest an immediate action.
Contact Ovid Customer Support for more help with errors.
The Ovid Support Center contains a Knowledge Base, where you can search for answers to frequently asked questions or ask new questions.
For more support information and training content, please visit the
Ovid Tools & Resources Portal.
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